Having worked in the tourism and hospitality industry for 10 years, there have been many a time I wish I could just knock the living daylights out of some of the dumb ass clients. I've seen all sort of shit, morons putting themselves in danger, ignoring all safety instructions, hurling plates filled with food on you. So I can understand his flustration.
But even when you want to just lunge over and choke the mofo, you have to keep your calm and provide that " service with a smile " I guess thats what seperates the men from the boys.
Ask anyone who has worked in such fields for sometime and I bet they all have stories to tell.
Although currently I don't think I have that much tolerance left to be able to do it again.
