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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 10:43 am
It's the first time I have to deal with this, so here's me asking for your help. My Toshiba is giving me blue screens of death every so many minutes, after trying to open an attachment from a friend with Wavepad. I have had wavepad installed in the past, and never had any problems before. Anywho, I deleted it again, cleared all my files, did a system restore, and still I get them screens, and automatic restarts. What can I do to bring my laptop back to life, except for taking out the battery? (did that too) Thanks for your help! (oh, btw, I have NO clue whatsoever about tech lingo, so please, if you have something to tell me, do it in a language I can understand  )
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Posts: 35279
Posted: Thu Jul 02, 2009 11:19 am
How hot is your PC? Download HDD Health here: linkyIt's summer and it could be a heat issue as well. Also, it might not just be the wavepad it could be age of the disk.
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OnTheIce 
CKA Uber
Posts: 10666
Posted: Thu Jul 02, 2009 11:42 am
Probably a bad stick of RAM. Sounds like a hardware problem for sure. If you can write down what it says on the blue screen, I can let you know what it all means ![Drink up [B-o]](./images/smilies/drinkup.gif)
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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 12:08 pm
It looks like this:  but the tech info is different. Not much, but still. It goes away too fast to even copy it... I have Vista, btw... It's a Toshiba laptop and it's 3 years old. Edit: ok, I see a red cross instead of that image. Its the top image of Derbs wiki-link.
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Posted: Thu Jul 02, 2009 12:15 pm
Uh-oh. Do you see where it says Page_fault_in_nonpaged_area ?
Thats the error code. Thats what I had. It means some of your hard drive has become corrupted. Mine needed a full format and lost everything that was on it.
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Posts: 21
Posted: Thu Jul 02, 2009 12:33 pm
OnTheIce OnTheIce: Probably a bad stick of RAM. Sounds like a hardware problem for sure. If you can write down what it says on the blue screen, I can let you know what it all means ![Drink up [B-o]](./images/smilies/drinkup.gif) RAM (Memory), that's what I would check first. Just to clarify, it bluesceens after a few minutes of operation?
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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 12:36 pm
My AVG comes up with that wavepad file, that is corrupting everything, so I deleted that, did another restore, but nothing helps. I tried to run a virus scan in safe mode... Hope that it can get rid of it...
It doesn't say Page_fault_in_nonpaged_area...
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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 12:39 pm
dward526 dward526: OnTheIce OnTheIce: Probably a bad stick of RAM. Sounds like a hardware problem for sure. If you can write down what it says on the blue screen, I can let you know what it all means ![Drink up [B-o]](./images/smilies/drinkup.gif) RAM (Memory), that's what I would check first. Just to clarify, it bluesceens after a few minutes of operation? yeah, but also directly after rebooting... It is not really consistent... Sometimes its withing 2 minutes, other times in 6 minutes... Or directly after starting up again... Sigh...
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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 1:07 pm
Holy! I'm running a scan in safe mode. LOTS of "locked file, not tested"things. WHY? Also, in the same list, I find that file, that I think is the culprit. It says: a-wme302[1]\Keygen\keygen.exe runtime packed unpack
I had deleted it from my documents where it had stored itself, but aparently, it is still there somewhere... How can I get rid of this?
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Posts: 35279
Posted: Thu Jul 02, 2009 1:44 pm
Brenda Brenda: It looks like this:  but the tech info is different. Not much, but still. It goes away too fast to even copy it... I have Vista, btw... It's a Toshiba laptop and it's 3 years old. Edit: ok, I see a red cross instead of that image. Its the top image of Derbs wiki-link. To pause it press the pause break key.
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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 2:59 pm
The pause break key didn't pause the blue screen...
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Brenda
CKA Uber
Posts: 50938
Posted: Thu Jul 02, 2009 3:18 pm
The safe-mode scan came up with nothing. No virus, no threats, nothing...
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Posts: 35279
Posted: Thu Jul 02, 2009 4:56 pm
Do you have a restore point or an image to revert to? The good news is this is a software issue. If safe mode is stable then it's not the ram.
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Posts: 11815
Posted: Thu Jul 02, 2009 7:37 pm
Stop wasting your time. First press F8 during boot and start in Safe Mode. Try reinstalling/rolling back your display driver. If that doesn't work:
Get a Vista DVD (you probably didn't create your backups, right?), boot from DVD (F12) and reinstall Vista. If you have Home Premium, you'll need a Home Premium DVD, likewise Vista Basic or any other. Use the OEM numbers on the bottom of your laptop. While you're waiting go to another computer, pop in your USB stick and download all the drivers from toshiba.com support for your model. Write down the CHIPSET, that's what you're going to install before any other driver you install. When your laptop restarts, copy the drivers into a Driver folder, unzip them and open the Device Mangler. Run the chipset and reboot. Look in the Device Mangler again and install only the drivers for things that need them. Then get online and grab AVG (or you might want Avast instead), Firefox, Auslogic defrag and Foxit Reader (instead of Adobe). When everything's copasetic if you insist on using that useless remnant from ME called System Restore, make yourself a restore point called AOK and cut the space used by System Restore to like 3% of your disk so not much is totally wasted. Once that's done, you can download and install all the Vista updates, cuz sure as shootin' one of them whacked a driver in the first place. Then check your computer specs (right click My Computer pick Properties) and if you don't have AT LEAST 2 GB, run out and get that much as fast as you can. All your old files will be in c:/Windows.old Now you know why the repair shop charges so goddam much.
OR: pop in Juanty Jackelope (Ubuntu), click install and you'll be working in 20 mins!
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