Ruxpercnd Ruxpercnd:
I think 911 operators need to be given a little slack.
They do get a lot of crank calls. Even pet cats manage to dial 911. I have had to call 911 on a couple of occassions, and it is frustrating to try to get some action.
When you think about it, there is a lot going on behind the scenes. They have to try to mobilize scarce resources - not enough police, etc.. All kinds of problems. They get all kinds of kids playing on the phone and tons of domestic violence calls.
The exceptions make the news. The answer to these exceptions is not really with 911 operators, the answer is to hire more responders. These operators are trying to do a triage, trying to get help to those who really need it. It would be easy to send a cop out to each call, if there were enough officers. I tried to get our fire dept. to attend to a raging brush fire in my neighborhood, but they couldn't because there were too many fires - it happens.
If I have a heart attack, I don't expect anyone to save me. If they did, that would just be a bonus.
True 911 operators do deal with alot on their job, chief among them are the idiots who call for something like finding out sporting event times or some such nonsense.
911 call abuse
Somethings they have to take seriously though even if they suspect its a prank just in case something like this happens. I'm sure that if the operators provide evidence like "on that night just prior we had received 14 prank calls in the span of 40 minutes" the people will take that into consideration.